New Home Goals:

Provide the builder with on time delivery and quality installation.

To accomplish this we will:

• Train our employees in house to install to meet our quality standards
• Train our employees in safe building practices
• Teach our employees to cooperate and be courteous with the builders
• Have our employees “punch” their own work
• Reward our employees when they go above and beyond the call
• Superintendents will perform a quality pre and post inspection on all homes
• Superintendents monitor schedules, deliveries, and employees to ensure the correct product is shipped on time
• Office checks all colors and options to insure the correct product is shipped, on time

Provide the builder with on time, courteous service.

To accomplish this we will:

• Eliminate as much service through training and pre-inspections of unit
• Formulate monthly (or as needed) hot spot letters in paychecks describing repeat service
• Never be late or miss a joint meet
• Complete all service by the designated date, preferably ahead of schedule
• Scheduling, bill and obtain VPO’s professionally
• Communicate office to office when work is complete, via fax or e-mail

Provide the builder with excellent lines of communications.

To accomplish this we will:

• Have both a knowledgeable and friendly office staff
• Keep open lines of communication from New Home to the builder
• Answer all questions/requests in a prompt manner
• Visit and show our faces regularly so that they know we are alive and kicking!